Over the last few years, we’ve seen a big shift in the business models of small and solo firms: the incorporation of technology into their practice. Technology is quickly becoming a key part of every aspect of law firm practice—whether it be for creating efficient processes, online billing, creating online products, substantive legal work, or marketing.
A new generation of lawyers, changing consumer requirements, the explosion of generative AI, and COVID have all played a role in this shift.
New technology has created conveniences and efficiencies for both clients and attorneys, leading to increased client satisfaction, improved client experience, profitability, and a better work-life for attorneys.